Refund policy

We want you to be fully satisfied with your purchase.

If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery at daniel.handeproducts@gmail.com, providing your order number and clear photos of the issue.

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Return Eligibility

You may request a return or replacement if:

• The item is defective or damaged

• You received the wrong item

• The product is unused, uninstalled, and in its original packaging

Change-of-mind returns may be accepted within 14 days of delivery, provided the item is unused and in original packaging.
Return shipping costs for change-of-mind returns are the customer’s responsibility.

Please contact us before returning any item, as returns sent without prior approval may not be accepted.

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Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.
Refunds are typically processed within 3–5 business days after approval.
Please note that processing times may vary depending on your bank or payment provider.

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Australian Consumer Law

This refund policy is provided in addition to, and does not exclude, restrict, or modify any rights you may have under the Australian Consumer Law.

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Return Address

H&E Products Pty Ltd
U33, 1470 Ferntree Gully Road
Knoxfield VIC 3180
Australia

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Contact Us

For any return or refund enquiries, please contact us at:
📧 daniel.handeproducts@gmail.com
📞 +61 0478 634 250

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