Shipping policy

All orders are shipped from our warehouse in Knoxfield, VIC, Australia.

Processing Time
Orders are typically processed within 1 business day. Orders placed before 1:00 PM AEST may be shipped on the same business day.

Shipping Areas
We ship to all states and territories across Australia, including PO Boxes.

Carriers
Orders are shipped using Australia Post, CouriersPlease, or other reputable Australian courier services.

Estimated Delivery Times
Standard Shipping: 3–8 business days
Express Shipping: 1–4 business days

Delivery times are estimates only and may vary depending on your location, public holidays, or courier delays.

Shipping Costs
Shipping costs are automatically calculated at checkout based on the delivery address, package size, and weight.

Order Tracking
Once your order has been dispatched, a shipping confirmation email with tracking details will be sent to you.

Address Accuracy
Please ensure that your shipping address is accurate and complete at checkout. Orders returned to us due to incorrect or incomplete addresses may incur additional reshipping fees.

Return Address
Returned parcels should be sent to:

H&E Products Pty Ltd
U33, 1470 Ferntree Gully Road
Knoxfield VIC 3180
Australia

Australian Consumer Law
This shipping policy is provided in addition to, and does not exclude, restrict, or modify any rights you may have under the Australian Consumer Law.